Frequently asked questions

Browsing, enquiring and messaging are free. When you book, a 3.5% platform service fee is added to your total at checkout and itemised before you pay, covering secure payment processing, platform maintenance, customer support and Simplicity Secured booking protection. Our commission is separate and comes out of the vendor’s side.

Some listings can be booked and paid for directly. Others start with an enquiry, because the price depends on your date, guest count or location. In that case you send the details, the vendor comes back with a quote, and you pay only once you have accepted it.

At the point you confirm the booking, not on the day of the event. Your payment is held rather than passed straight to the vendor, and it is released to them a short while after the event has taken place.

Yes, and how much you get back depends on the cancellation tier the vendor chose and how much notice you give. There are three tiers and they are set by us, not written by vendors, so you always know which rules are in play. The full detail is on the cancellation and refund policy page.

You are refunded in full, whatever tier the listing carried and however close to the date it happens. The tiers only govern cancellations by you.

Tell us as soon as you can, and ideally before the funds are released to the vendor, because at that point there is still money to put right a dispute from. Contact us with your order number and what happened.

Use the enquiry form on their listing. Conversations stay in your account so there is a record of what was agreed, which matters if a booking is later disputed.

Nothing up front. No listing fee to start. We take a single commission on completed bookings and nothing on bookings that never happen. The current rates are set out in how it works.

You connect your own Stripe account during onboarding and payouts go there directly. Simplicity Events never holds your bank details. Our commission is deducted before the payout reaches you, so there is no invoice to settle later.

Funds are held until after the event has taken place. That hold is what makes the marketplace trustworthy to buyers, and it protects you too: it is the reason a buyer disputing a booking gets refunded from held funds rather than clawing money back from you afterwards.

A completed profile, at least one published listing, and a verified Stripe connected account. Stripe runs its own identity and business checks as part of that; until they pass, your listings cannot take payment.

No. You pick one of three tiers we define, per listing. Buyers can then compare listings on the same terms rather than reading a different contract every time, and we can enforce refunds automatically instead of arbitrating case by case.

The buyer is refunded in full. Do it as early as you can and tell them directly through the platform. Repeatedly cancelling accepted bookings puts your account at risk of suspension.

Yes, as many as you genuinely offer. Each gets its own price, availability and cancellation tier.